What is the procedure for custom product orders?
- Choose a product type
- Give details about occasion, person’s likes/hobbies/interests
- A sketch is created showing 2 possible designs
- One design is approved or revised (up to 2 revisions)
- Payment is made in full
- Product is created and shipped
- The production time is generally 5-7 days and shipping is usually 5-7 days. There may be shipping delays beyond our control during holiday seasons or those experienced by carriers.
- Once the product is shipped, an email is sent with tracking information. All products are shipped insured. Once a package leaves our facility and is turned over to the shipper, we are no longer responsible and any claims must be made with the shipper.