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F.A.Q.'S ABOUT THE CUSTOM PROCESS

1.   What is the procedure for custom product orders?

  1. Choose a product type
  2. Give details about occasion, person’s likes/hobbies/interests
  3. A sketch is created showing 2 possible designs
  4. One design is approved or revised (up to 2 revisions)
  5. Payment is made in full
  6. Product is created and shipped
  7. The production time is generally 5-7 days and shipping is usually 5-7 days. There may be shipping delays beyond our control during holiday seasons or those experienced by carriers.
  8. Once the product is shipped, an email is sent with tracking information. All products are shipped insured. Once a package leaves our facility and is turned over to the shipper, we are no longer responsible and any claims must be made with the shipper.

2.   What is the procedure for ordering note cards and invitations?

  1. Choose a product type
  2. Give details about occasion, person’s likes/hobbies/interests
  3. A sketch is created showing 2 possible designs
  4. One design is approved or revised (up to 2 revisions)
  5. Payment is made in full
  6. Product is created and shipped
  7. The production time is generally 5-7 days and shipping is usually 5-7 days. There may be shipping delays beyond our control during holiday seasons or those experienced by carriers.
  8. Once the product is shipped, an email is sent with tracking information. All products are shipped insured. Once a package leaves our facility and is turned over to the shipper, we are no longer responsible and any claims must be made with the shipper.

3.   What is the procedure for custom stationery?

  1. Choose a product type, eg invitations, note cards, announcements.
  2. Give details about the occasion and theme.
  3. Give number needed of item.
  4. A sketch/mock up is created showing 2 possible designs and fonts.
  5. One design is approved or revise (up to 2 revisions)
  6. Payment is made in full
  7. Product is created and shipped
  8. The production time is generally 12-18 days and shipping is usually 7-10 days.

When ordering invitations for an occasion, it is recommended to begin this process at least three months in advance to insure that the product will be delivered at least 8 weeks before the event.

4.   How to contact us?

By chat here on the site, by email at contact@pastelsprintspapers.com, or phone 914-570-4330/212-726-2623

What We Do For You:

Hello,

I'm Vanessa, the Founder of Pastels, Prints & Papers by So Well Design Ink, LLC, your full-service design center. We are your customization company.  Here you will find stationery such as note cards, invitations and announcements. We also offer customized and graphic T-shirts/apparel for both adults and children, home decor items, gifts & accessories, and event decor for those special celebrations.

If you have any questions you can email me directly at contact@pastelprints.com or send me a message in the chat box to the right below.

Thank you for considering us,
Vanessa

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