We currently ship via USPS. Items will be shipped using either First class mail, Priority Mail, or Priority Express Mail. The cost of shipping is free for orders over $75. We can ship to other countries as well. If your order is international, we will automatically add $30 to your order as a shipping fee. We cannot ship to P.O. Box addresses. We must have a physical address to ensure safe delivery of your products. You will be able to track your order. We will email you a tracking number which you can follow on the USPS website.
We can ship to any country in the world. Once an order is placed, we will email proofs within 72 hours. After you have confirmed to print, you will receive your order within 10-14 business days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you'll receive your order: (Processing Time) + (Shipping Time) = Estimated Delivery Time. Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this time we may contact you to confirm order details or prepare your custom order product. It usually takes about 2-6 business days. Shipping Time: The period of time from when the item is to be shipped by USPS to when it arrives at your door. It usually takes 3-4 business days, depending on the shipping class used. Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your order. It usually takes about 10-12 business days.
Samples: We do send samples. Order them on our Samples Please page. Complete the form
Rush Orders: We will try our best to accommodate your schedule. Once we receive your order, we will advise you whether it can be done.
We do offer Gift Shipping for items purchased as gifts. We will send the original invoice to you and supply the recipient with a gift receipt. Prior to shipping, we will confirm the recipient address. Gift items will be gift wrapped prior to packing for shipping.
Our main goal is to ensure that all customers are happy and satisfied with our products, therefore we will arrange returns in certain cases. Please carefully read our guidelines below: Returns may be considered only under the following conditions:
*All requests for returns must be approved by us within three business days from receipt of order.
*You are requested to provide us with the Authorization number of the shipping goods. Failure to provide the Authorization will result in no action.
*Merchandise must be in 'good as new' condition. You can open them, but please be careful not to damage or mark the products.
*No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. USPS (the shipping company) is liable for shipping negligence and you may request damages from them. All orders are insured.
*Buyer shall be responsible for shipping costs for the return.
*Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed items will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks gorgeous and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly make every effort to remedy it for you!