We strive for simplicity.
Check out our Store Policies for Shipping, Gift Shipping, Returns, and FAQs.
We currently ship via USPS. Items will be shipped using either First class mail, Priority Mail, or Priority Express Mail. The cost of shipping is free for orders over $75. We can ship to other countries as well. If your order is international, we will automatically add $30 to your order as a shipping fee. We cannot ship to P.O. Box addresses. We must have a physical address to ensure safe delivery of your products. You will be able to track your order. We will email you a tracking number which you can follow on the USPS website.
We can ship to any country in the world. Once an order is placed, we will email proofs within 72 hours. After you have confirmed to print, you will receive your order within 10-14 business days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you'll receive your order: (Processing Time) + (Shipping Time) = Estimated Delivery Time.
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this time we may contact you to confirm order details or prepare your custom order product. It usually takes about 2-6 business days. Shipping Time: The period of time from when the item is to be shipped by USPS to when it arrives at your door. It usually takes 3-4 business days, depending on the shipping class used. Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your order. It usually takes about 10-12 business days.
Samples: We do send samples. Order them on our Samples Please page. Complete the form
Rush Orders: We will try our best to accommodate your schedule. Once we receive your order, we will advise you whether it can be done.
We do offer Gift Shipping for items purchased as gifts. We will send the original invoice to you and supply the recipient with a gift receipt. Prior to shipping, we will confirm the recipient address. Gift items will be gift wrapped prior to packing for shipping.
Our main goal is to ensure that all customers are happy and satisfied with our products, therefore we will arrange returns in certain cases. Please carefully read our guidelines below: Returns may be considered only under the following conditions:
*All requests for returns must be approved by us within three business days from receipt of order.
*You are requested to provide us with the Authorization number of the shipping goods. Failure to provide the Authorization will result in no action.
*Merchandise must be in 'good as new' condition. You can open them, but please be careful not to damage or mark the products.
*No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. USPS (the shipping company) is liable for shipping negligence and you may request damages from them. All orders are insured.
*Buyer shall be responsible for shipping costs for the return.
*Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed items will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks gorgeous and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly make every effort to remedy it for you!
Frequently Asked Questions
1. What does the price include?
If you order wedding invitations, you will receive a full suite of invitations, outer envelopes, response cards and envelopes included with your order. We can print your return address onto the envelopes for you for free. Additionally, we will include clear address labels if you indicate that you want them to address envelopes for your guests. Additional items may be added, such as save the dates, itineraries, menu cards, seating cards, seating charts, directions, wedding related events, etc. If you order $75 or more in invitations, shipping is free of charge. All prices are in US dollars.
2. May I cancel the order after it reaches you?
Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our design team has spent time working on your order, $20 will be deducted as a design fee when we issue your refund.
3. What methods of payment do you accept?
We accept PayPal, Visa Card, MasterCard, Discover, American Express, Cash App.
4. May I order extra envelopes in case I need them later?
Five extra envelopes are included with each order. If you need more than that, simply request them when you place your order. Depending on the size of your order, you may be asked to pay a small fee after the first free 10 envelopes.
5. What if I wish to make changes?
As part of our design process, we will consult with you and welcome your input. Remember it's Your vision...Our design. We offer 2 complimentary revisions with digital proofs to make sure your order is correct. Should you need additional revisions beyond this, an additional charge of $10 per revision will incur. All revisions must be completed and approved prior to printing. Due to fast turn around time we may not be able to intercept an order in production. It is most important that you make sure your order is correct before you confirm your e-proofs.
6. May I customize the color or size of an invitation shown on the screen?
Unfortunately, there is some limited availability of sizing. It will be noted in the description of the item. You are welcome to change the color or font when placing your order. If you request a color change, you will be asked to write your color request, background and lettering details in the "Special Requirements" area of the order form. You may give us the name of the color from our color chart. After you place your order, our designer will create your proofs according to your requests and email you proofs within 72 hours. If you wish to make changes, you can reach us either via email (which is preferred) or phone.
7. Can you print other foreign languages besides English?
Yes, that service is free of charge, however we do require that you provide us with the wording before or immediately after you place your order. You also agree to take responsibility for any mistakes, so we ask that you check your wording thoroughly before submitting that information to us.
8. May I add some additional information on the response cards?
Yes, we would be more than happy to change the wording on the response cards. You can add additional information or change the entire wording. There is no charge, just be sure to write clear instructions and indicate this in the "Special Requirements" area when you place your order.
9. Do you offer other cards besides wedding invitations?
We certainly do! We offer note cards, party invitations, announcements, menus, programs, party packages (may include chip bags, candy bags, candy bar wrappers, table centerpieces and children's party bag favors)
10. How do I choose an amount which is not available in the main quantity box?
The quantity you may need to order will be available by first selecting a quantity in the main selection box and then selecting the quantity in the "Extra Invitations" box. Example: You want 175 invitations, so select 150 in the main selection box and then select 25 in the "Extra Invitations" box to make your total amount 175.